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If you are having problems with the WebCHIP Launcher, please read the FAQ before requesting support.
After I click "Submit Query", I just get a screen with a gray box. What is wrong?
- datasets can take as long as 30 seconds to load; make sure you have given the software sufficient time
- make sure you typed the dataset path name in all lowercase letters
- make sure you have an extension at the end of the dataset name (e.g., *.dat or *.ny)
- make sure you have indicated a collection/folder name as well as a dataset (e.g., cen1990/example.dat or custom/example.dat)
After clicking "Submit Query", I see a gray box and it says "applet not initialized" in the lower-left hand status
bar. What is
wrong?
- you have entered an invalid file name; refer to the tips above.
I am sure that I have entered the file name properly (lowercase etc.), and my dataset still won't load. What is
wrong?
- In a rare number of cases, WebCHIP does not load properly with certain versions of Netscape and Macintosh systems. We recommend
that you try loading your dataset in an Internet Explorer browser and/or on a PC.
- WebCHIP requires that Java Applets are enabled on your computer. If you suspect that Java applets are disabled on your computer,
you
should (1) enable them or (2) seek the assistance of a lab monitor or computer technician.
Direct unresolved problems to ssdan-tech@umich.edu.
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